Intercultural Communication Staff Training Week

Enhance Your Intercultural Competence • Build Confidence in International Communication • Experience Prague

• Do you work with international students in an admissions office, international office, study department, summer school programme, or student support service?
• Would you like to better understand cultural differences and develop practical communication strategies for working in international higher education?
• Do you interact with colleagues, students, and partners from diverse cultural backgrounds and want to communicate more effectively in English?
• Would you like to experience the welcoming atmosphere of Charles University while exploring the historical heart of Prague and Czech culture?

Intercultural Communication Staff Training Week is designed for higher education professionals who work in international environments and support students throughout their academic journey.

Through interactive workshops, case studies, discussions, cultural activities, and networking opportunities with peers from across Europe and beyond, participants will explore intercultural communication in higher education, reflect on cultural values and expectations, and develop practical strategies for working effectively with international students and colleagues.

While English is the language of instruction and communication throughout the week, the primary focus is on intercultural competence, effective communication across cultures, and understanding the challenges and opportunities of internationalisation in higher education.

Classes take place in the historic centre of Prague, allowing participants to experience Czech culture firsthand, discover local landmarks, and engage with the international community of Charles University.

This staff week is particularly relevant for:

• staff from international offices and global engagement departments
• admissions and enrolment professionals
• study affairs and student services staff
• coordinators of summer schools, short-term programmes, and mobility programmes
• Erasmus+ and international mobility coordinators
• staff supporting international students and visiting scholars
• professionals involved in the internationalisation of higher education

Groups:

Participants should have B1 + (intermediate or higher) level of English that enables them to actively engage in discussions and collaborative activities.

Participants with lower English level are welcome to participate in our Staff training week - Practical English for Office staff 30.11.-4.12.2026

Minimum English level: B1+

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By the end of the week, participants will:

• strengthen their intercultural communication skills for higher education settings
• develop greater awareness of cultural differences and their impact on student support and professional collaboration
• exchange good practices with colleagues from diverse institutional and cultural backgrounds
• build confidence communicating in English in international professional contexts
• expand their European and international professional network
• gain insights into Czech culture and higher education through cultural and social activities
• gain practical skills for resolving misunderstandings and communicating diplomatically in multicultural environments

Course duration: 30 training hours including in-class sessions and cultural excursions

Additional benefits:

• Welcome package + study materials
• Welcome lunch
• Coffee break refreshments

Teaching methods:

Small groups with interactive activities, guided discussion, role-plays, simulations of academic communication, and intercultural training activities.

In-Class

• Small Talk, Networking, and Managing Misunderstandings
• Cultural stereotypes
• Cultural dimensions and Personal Leadership  
• Intercultural Communication in Higher Education
• Working with culturally diverse students
• Academic Etiquette Across Cultures
• Negotiations and Conflict Management 
• Czech Crash course 
• Czech Cooking Lesson
• Round Table for International Offices Staff – Good Practices

Excursions (four of these will be selected for the Mon - Thu afternoon programme)

• Walking Quiz of Prague’s historical centre (Old Town & New Town)
• Walking tour of Prague Castle, including St Vitus Cathedral
• Guided visit to the Old Town Hall
• Guided brewery tour + beer tasting
• Boat cruise on the Vltava River and the Charles Bridge Museum
• Guided tour of the historical seat of Charles University
• Visit to Petřín Hill Lookout Tower and the Štefánik Astronomical Observatory

All excursions listed above are included in the fee.

UJOP CU reserves the right not to open the course if the minimum course capacity is not reached.

Below is a sample programme (subject to change):

The programme welcomes participants from across Europe and beyond.

You do not need to be receiving Erasmus+ funding to participate. The staff week is open to all professionals within the target group, whether attending through Erasmus+ staff mobility funding, institutional support, or self-funding arrangements. Participants who are eligible for Erasmus+ Staff Mobility for Training (STT) are encouraged to apply through their home institution, but Erasmus+ funding is not a requirement for participation.

Please note that the organising institution does not provide, arrange, or administer any scholarships, grants, or mobility funding. We are also unable to offer individual funding advice or support with funding applications. Participants are responsible for securing any necessary financial support through their home institution, Erasmus+ programme, employer, or other funding sources.

Classes take place in Voršilská street in the centre of Prague, a five-minute walk from the Národní třída metro stop. Accommodation is not provided.